Last Updated: 12 August 2026

Kembotanics ships skincare and beauty products to customers worldwide.

Please read this Shipping Policy carefully before placing your order.

1. Worldwide Shipping

Kembotanics currently offers worldwide shipping.

Available delivery options and shipping costs will be displayed during the checkout process where applicable.

Shipping availability may vary depending on the destination country and any restrictions imposed by local authorities or carriers.

2. Order Processing

Orders are processed after successful payment has been received.

Processing times may vary depending on order volume, product availability, weekends, public holidays and other circumstances.

Customers will receive relevant order or shipping information using the contact details provided during checkout.

3. Delivery Times

Delivery times vary depending on the destination country, shipping method, courier service and customs processing.

Estimated delivery times displayed during checkout are estimates and are not guaranteed delivery dates.

International shipments may take longer than expected due to customs clearance, border controls, weather conditions, carrier delays or other circumstances outside our control.

4. Shipping Costs

Shipping charges are calculated based on factors such as:

• Delivery destination.

• Package size and weight.

• Selected shipping method.

• Applicable courier rates.

The applicable shipping cost will be displayed during checkout before payment is completed, where available.

5. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.

Kembotanics does not control the customs policies of individual countries.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

6. Incorrect Shipping Information

Customers are responsible for ensuring that their shipping information is accurate and complete.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the package needs to be reshipped.

Kembotanics is not responsible for delivery failures caused by incorrect information supplied by the customer.

7. Lost or Delayed Packages

If your order has not arrived within the expected delivery period, please contact us so that we can assist with tracking the shipment where tracking information is available.

Delivery delays may occur because of:

• Customs processing.

• Courier delays.

• Severe weather.

• Public holidays.

• Incorrect delivery information.

• Customs restrictions.

• Events outside Kembotanics’ reasonable control.

8. Tracking

Where tracking is available for the selected shipping method, tracking information will be provided to the customer.

Customers should use the tracking information to monitor their shipment and ensure that someone is available to receive the package where required.

9. Refused or Undeliverable Packages

If a package is refused by the recipient or returned to Kembotanics because it could not be delivered, we may contact the customer regarding the available options.

Additional shipping costs may apply if the customer requests the order to be shipped again.

10. International Shipping Restrictions

Certain skincare and beauty products may be subject to restrictions, regulations or import requirements in particular countries.

Kembotanics reserves the right to restrict shipping to destinations where delivery of a particular product is prohibited, impractical or otherwise restricted.

11. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and products as soon as possible.

Contact Kembotanics with your order number and photographs of the damage so that we can investigate and determine the appropriate remedy.

12. Contact Us

If you have questions about shipping or your order, please contact:

Kembotanics
Website: https://kembotanics.com
Email: kembotanics@gmail.com